Q: How do I place an order?
A: You can browse our products directly on our website, select the items you like, add them to your cart, and complete the payment process. Once your order is confirmed, we’ll email you the order details.

Q: Can I modify or cancel my order?
A: If you need to modify or cancel your order, please contact our customer service team as soon as possible. Orders can be adjusted or canceled before shipping, and after shipping, they will be processed according to our return process.

Q: What payment methods are available?
A: We accept a variety of payment methods, including major credit cards, debit cards, and online payment platforms. See the available options on the checkout page.

Q: How long does shipping take?
A: Domestic standard shipping typically takes 3-7 business days, while international shipping typically takes 7-21 business days. Expedited shipping can shorten shipping times; please refer to the estimated arrival time displayed when placing your order.

Q: Which shipping companies do you use?
A: We use partners such as UPS, FedEx, DHL, and the postal service, depending on the shipping area and shipping method of your order.

Q: How can I track my order?
A: After shipment, you will receive an email with a tracking number. You can use this tracking number to check your order status on the shipping company’s website.

Q: What is the return process?
A: To return an item, please contact our customer service immediately after receiving it, stating the reason for the return and providing your order information. We will confirm your return and provide a return address and instructions. Returned items must be in their original condition and accompanied by proof of purchase.

Q: How long does a refund take?
A: After receiving and confirming that the return item is eligible, refunds are typically made within 5-10 business days to the original form of payment.

Q: Are you responsible for damage or loss during shipping?
A: We work with reliable shipping companies and strive to ensure the safe delivery of your items. If any damage or loss occurs during shipping, please contact us immediately and we will provide a solution, including reissue or refund.

Q: How can I contact customer service?
A: You can contact us via the following methods:

Email: nimota@accosan.online

Phone: +1 929-949-4945

Accosan LLC is committed to providing you with a smooth and secure shopping experience. If you have any further questions, please feel free to contact our customer service team, who will patiently answer any questions.